Adtec Software
Customer Satisfaction Survey


Client:    Carried Out By:
Contact: Position: Date:
Key:
Very Good1
Good2
Average3
Poor4

1. Contact
How effectively do we respond to your requests for information regarding our product and upgraded versions. 1 2 3 4 N/A
Do presentations of our product show you how it may benefit your business in a simple and straightforward manner. 1 2 3 4 N/A
Do you find our staff pleasant and helpful in understanding and assisting you in developing the product to suit your own requirements? 1 2 3 4 N/A
Do you find our staff helpful in solving bugs with your products? 1 2 3 4 N/A

If the score is 3 or 4, please could you explain the reasons for this impression:
Comments:



2. Product Development
Do you feel that we satisfactorily inform you of upgrades to our product and do you find that these are useful. 1 2 3 4 N/A
In the event that you require a modification to an aspect of the product do we process and test it efficiently. 1 2 3 4 N/A
If we cannot carry out a modification for technical reasons do we explain the reasons simply. 1 2 3 4 N/A

If the score is 3 or 4, please could you explain the reasons for this impression:
Comments:



3. Quality of Product
How satisfied are you with the quality of the product? 1 2 3 4 N/A
Do you find it easy to use? 1 2 3 4 N/A
Do we train your staff effectively? 1 2 3 4 N/A
In the event that you perceive a problem with the product do we react in a fair and satisfactory manner? 1 2 3 4 N/A

If the score is 3 or 4, please could you explain the reasons for this impression:
Comments:



4. Clients Comments
a. Have we caused you any problems over the past 12 months? If so what was the problem and did we resolve it to your satisfaction?


b. Have you any opinions on how we can improve our service to you?