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What is ORCA?
ORCA is an extremely flexible platform, equally at home with ledger management as with very large volume debt collection.
We have affordable monthly payment options for customers with user volumes ranging from a handful to many hundreds. We can migrate data out of your current system into ORCA.
ORCA is supported by a dedicated team of software professionals. As part of your monthly payments, we include 3 full days training, free software updates and efficient support.
Our support team meets monthly targets to ensure calls are logged, allocated and customers updated within 20 minutes. We perform system upgrades at evenings and weekends at no extra cost to achieve 0% downtime during operational hours.
We also have a number of additional support extension packages available.
Product Features
Here are some of the many features you will benefit from.
Set your own screen layouts with unlimited custom fields
- Automated direct debit and fully PCI compliant repeat credit/debit card payment processing.
- Workflows easily designed with a powerful drag and drop tool.
- Mail merged documents created in a host of formats such as Word, CSV and PDF.
Web enabled database for client requests
- Integration with a host of industry standard automated telephone dialler products.
- Easy importing of data with drag/drop field mapping and custom formulas using our ETL tool, ‘ORCA ETL Studio’.
- Open database architecture powered by Microsoft’s SQL Server platform, allowing your in house teams to develop reports, imports, exports and data warehousing.
Ultra flexible and automated invoicing
- Many pre-built reports available through SQL Server Reporting Services.
- Auditing of activity within the system, allowing you to see ‘who did what and when’.
- Derive costs based on the activity that has taken place.
- Collector workload management.